Support Operations Agent (German-speaking)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As we continue to expand in Europe, we are looking for a* Support Operations Agent*. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

This job can be done remotely, as long as you are based in one of the following countries: Germany, Netherlands, UK, or Belgium.

What You’ll Do:
- You will ensure the smooth daily operation of our services by providing telephone and email support
- You will work shifts that fit into your life and of course receive appropriate shift bonuses for night time work, sundays or public holidays
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
- You will care for customer satisfaction and making sure that issues are resolved
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Who You Are:
- You speak fluent German (at least C1 level) and have knowledge of the English language
- You are a good communicator and able to always find the right tone in different contexts
- You enjoy providing advice and support over the phone 
- You remain calm even in stressful situations and are able to develop creative solutions in real time
- Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
- You are technology-savvy and enjoy working with modern IT tools. 

What We Offer
- 100% work from home, as long as you’re based in one of these countries: Germany, Netherlands, UK, Belgium
- State of the art hardware for you to perform your work worry free
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most