Senior Data Analyst

Recognized in 2020 by FastCo as one of the world's most innovative companies, Trove powers resale for the world's most inspired brands and retailers. We provide brands with the technology and logistics to own the secondary market for their products. With our white-label capabilities, our partners reap the rewards of managing their own resale market by accelerating long-term revenue, increasing customer loyalty, gaining new customers and boosting store and site traffic. Resale is a revenue and customer engagement opportunity growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail. We power in-store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, Lululemon, and Levi’s.
 
About the Senior Data Analyst, Operations Analytics role
Trove is building world class operations supporting the unique “one of one” environment of used items. In this role, you will work side by side with our Operations team to drive improvements at our warehouse in Brisbane, California. You will leverage your analytical background and experience to improve our performance measurement and identify the highest-leverage opportunities for the operations team. This position reports to the Sr. Director Data Analytics and will have a close working relationship with the leaders of the Operations & Partnerships team and the rest of the data teams.
 
What You’ll Do
- Work directly with functional teams across Trove to empower all Trovers to access and understand our data, leverage it to discover new opportunities, take actions to improve business performance, and make better decisions. 
- Ensure all Trovers have visibility into key metrics and the impact of our work, and understand how data can inform actions to improve business performance. 
- Support decision-making through analysis of prior performance, research, and clear presentation of considerations.
- Partner with Finance, Growth and Operations to improve visibility of forecast work and ensure that forecast assumptions are aligned upon and flow through all relevant forecasts. 
- Work with large datasets to investigate key business trends, performance, issues, behaviors, and metrics and present compelling narratives to explain results to executives.
- Build tools that help partners optimize supply generation programs 
- Build tools that enable partners to deeply understand the performance of their resale program as a standalone program (pre-built reporting) and as a channel within their larger business (data feeds). 
- Collaborate with Product and Engineering to prioritize data team-enabling features within product pillars (e.g. partnering with Dir. of Product for Supply to prioritize supply pricing infrastructure improvements)
- Become the expert on the data generated by real-world processes in our warehouse operation, and drive process and software changes to ensure Trove’s analytics needs are met.
- Be a thought leader for the Operations team on how to identify hypotheses and KPIs for new initiatives up front and how to measure impact of changes.
- Ensure ongoing support and maintenance of reporting systems and develop creative solutions to business problems and workflows.
- Partner in cross-functional (with other Trove team members, brand partners, and third party organizations) sustainability initiatives to lead industry understanding of the impact of resale and to drive continuous sustainability improvements within Trove.
 
Experience You Bring
- It makes you happy to explore data, uncover insights, understand their implications, and communicate them to the teams who can take action on your discoveries.
- You love understanding processes and leveraging data to understand what works and what doesn’t.
- Masterful at breaking down tasks, planning, and delivery.
- Experience framing business questions with data and translating business needs into actionable data deliverables - processes, analyses, reports, and datasets.
- Track record of communicating complex analyses to a general audience and tell a compelling data-driven story.
- Experience working collaboratively to prioritize your workload, but bringing a strong data-informed point of view.
- Expert-level SQL, Tableau, Looker, familiarity with git-based workflows, and comfort with the technical work performed by a modern analytics team
- Collaborative mindset and a strong preference for working with many different teams.
 
Bonus Points If You Have
- Experience working in operations (manufacturing, supply chain, logistics, industrial engineering).
- Familiarity with our data stack: Redshift, dbt, Looker.
- Experience building datasets (ETL methods) and using statistical programming languages (pandas, R, etc...) in an industry setting.
 
Why Work Here? 
- Flexible Remote Workplace- Trove’s flexible schedule and remote workplace allows employees to take control over their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
- Unlimited PTO- Our unlimited vacation company policy allows employees to take as much leave as they need. Employees need time to rest and enjoy themselves outside work. Putting a cap on this important time doesn’t help our effort to achieve high levels of employee satisfaction and productivity.
- 401K- Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan with a company match. 
- Medical- Trove covers 100% of employee monthly premium. 
- Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
- Learning Fund- Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives. 
- Partner Discounts- Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx, and Eileen Fisher.
- Mission Driven- Work alongside passionate people to build the leading recommerce infrastructure and the circular economy.
Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $92,700.00-$181,700.00 plus competitive bonus and equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above.
Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.
Trove requires all employees to provide proof of a COVID-19 vaccination as a condition of their employment, subject to exemptions for sincerely held religious beliefs, or medical reasons.