Sales Operations Project Manager & Business Process Analyst

Position: Sales Operations Project Manager & Business Process Analyst
Reporting to: Beth Seaton
Location: San Francisco, Bay Area

About Stem
Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation, and grid power. Stem’s solutions help enterprise customers benefit from a clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility, and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:
This position is for you if you like analyzing and improving business processes and enjoy managing Salesforce projects that increase efficiency and maximize the organization’s investment in this important tool. This position will analyze the existing Salesforce environment, meet with key stakeholders, provide options for improvements, and be the project manager who works with our Salesforce support staff to get the work done. This role requires understanding of best business practices to improve the overall experience for business stakeholders. This position will manage small and medium sized projects across all user departments. A majority but not necessarily all projects will be tied to Salesforce (there may be some other projects tied to other third party apps used by the organization).

Core Responsibilities:
● Analyze, organize, obtain approval on and document all changes related to new process rollouts
● Collaborate with Enterprise Business Services when necessary (integration projects)
● Collaborate with external consulting teams if needed.
● Develop and execute testing and remediate issues identified during test cycles.
● Manage and drive to completion User Acceptance Testing (UAT) for the changes, and coordinate defect resolution between Stem and the internal Salesforce support or external consulting group.
● Participate in deployment planning and final push to production of all major projects and support users in any post deployment issues.

Required Skills:
● 4+ years of experience in Salesforce (Lightning UI preferred),
● 3+ years of business process project management (Salesforce related projects a plus)
● Certifications are a plus – Salesforce Admin (but not required, Trailhead badges are great too)
● Familiarity with general business processes that can be managed in Salesforce through standard/custom objects, cases, approvals, email alerts, etc.
● Ability to document/ visualize business requirements
● Ability to build flowcharts of current and future state processes
● Strong oral and written communication skills, including presentations
● Very organized, detail oriented and curious
● 4-year college degree (business preferred)

Job Location
San Francisco Bay Area, California

Learn More
To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links:
● Company Overview
● Newsroom
● Resources
● Case Studies
● LinkedIn
● Facebook
● Twitter

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.