Featured

Sales Operations Partner Advisor

Geli provides software and business solutions to design, automate, and manage energy storage systems.

Position Overview

This Sales Operations Partner Advisor will manage client relationships, analyze customer inquiries, and be the main point of contact to our business partners across the organization. This is a high-visibility role on a fast-growing team with an opportunity to support and contribute to the business's operations.

RESPONSIBILITIES

Build and maintain relationships with business partners
Exercise discretion and independent judgment to resolve customer issues and provide ongoing relationship support and respond to inquiries about products, prices, availability, product uses, and credit terms, and check for partner’s understanding and acceptance
Project manage key platform enhancements by developing business requirements and interfacing with EnFin enterprise stakeholders
Establish and maintain good rapport with all customers in a positive manner and anticipate their needs
Understand trends, analysis, data and manage business partner rewards and engagement programs
Identify opportunities for future business development and expansion
Manage and update sales change orders
Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed
Demonstrate agility amidst platform issues and communicate issues with partners in a sophisticated manner
Plan and execute business initiatives to improve efficiency in the sales operation under the general supervision of the Director of Operations
Prepare project and productivity reports and ensure compliance with quality and safety requirements
Develop and maintain internal and external communication channels
Analyze and advise on employee, labor, vendor, and supplier contracts
Perform risk analysis to mitigate and manage risks
Analyze consumer and competitor behavior through record keeping of voice of customer report
Assist executive leadership in managing product roll-outs, customer communication, and new business development

REQUIREMENTS

3-6 years and/or equivalent combination of both education and experience, educational degree/preference. BA of business administration or similar
Results-oriented and proactive team player with good business acumen
Familiarity with customer-relationship management (CRM) software programs
Exceptional interpersonal skills toward efficiently communicating new business processes and procedures
Excellent organizational and multitasking skills
Experience working in a high-tech environment
Ability to maintain a calm and polite manner in stressful situations.
Previous experience working in sales operations or the customer service industry
Advanced knowledge of business operations and project planning
Proficiency in analyzing budgets and preparing financial reports
Exceptional ability to identify future business opportunities and mitigate compliance risks

Physical, Mental, & Physical Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing: 20% of time

Sitting: 70% of time

Walking: 10% of time

Strength

Pulling: up to 10 Pounds

Pushing: up to 10 Pounds

Carrying: up to 10 Pounds

Lifting: up to 10 Pounds

Agility (F = Frequently, O = Occasionally, N = Never)

Turning: F

Twisting: F