IT Admin Co-op (2 positions)

Grow your career. Be the difference. Leading the commercialization of ground-breaking technology that captures CO₂ directly from air is challenging and exhilarating. As a member of the CE team, you’ll be surrounded by smart, adventurous, curious people committed to progressing our Direct Air Capture (DAC) and AIR TO FUELS TM technologies. We’re a diverse team of innovators hailing from around the world with a shared vision, purpose, and commitment to deliver large scale climate change solutions. Our headquarters is in Squamish, B.C., and our presence is expanding in many other markets around the world as we commercialize our technologies
Our culture combines our heritage as a small company with our ambitious goals. We have a passion for what we do and believe our work will have a true and lasting impact on the world. Many of our employees are drawn to CE because of the direct connection between the game-changing work we do and their own personal values.  
At our core, Carbon Engineering values integrity, growth, excellence in execution, and fun. This is an environment where people matter, and contributions are noticed. Our employees work hard and are given the opportunity to learn and grow from mistakes. Diversity is embraced, and we value an inclusive work environment where every employee has an equal opportunity to be heard. We work in a dynamic environment and thrive on tackling rewarding and complex problems as a team.  
 
Position Scope
CE is looking for one Co-op student interested in developing their IT Support skills supporting Business, Engineering and Operations Users. 
As a key part of the Information Technology team, you will assist the IT Administrator in providing infrastructure support services to users.
Reporting to the IT Administrator, typical tasks in this role would include IT work related to on-boarding new employees, responding to user requests/incidents and assisting with our hardware evergreen program. Our computing environment includes a combination of on-premise, cloud and industrial services so experience with these technologies would be useful.
This position is a temporary, 8-month co-op position based in beautiful Squamish, BC. 
 
Responsibilities
You will gain experience providing help desk and technical support for a wide range of issues including operating system, hardware, network and general software (eg M365) systems. You will help support the following tasks:
- Assist in the procurement of IT hardware
- Assist with maintenance of IT inventory
- Troubleshooting problems with systems and programs.
- Monitoring and maintaining networks and servers.
- Upgrading, installing and configuring new hardware and software to meet company objectives.
- Implementing security protocols and procedures to prevent potential threats.
- Creating user accounts and performing access control.
- Documenting processes, as well as backing up and archiving data.
- Developing data retrieval and recovery procedures.
- Training on standard hardware and software
- Managing software licenses as required
 
Qualifications and Experience
- Must be participating in a recognized educational program that supports coop terms such as Engineering or Computer Science.
- Working experience with fundamental concepts of IT environments.
 
Key Competencies
- Good problem-solving skills.
- Strong communication, facilitation, and presentation skills. Ability to explain complex IT topics to people at any level in the organization.
- Ability to balance competing or conflicting goals of various departments and stakeholders, which requires a mature, diplomatic approach and highly developed negotiation and influencing skills.
- A personal focus on service quality.
- Familiarity with security controls would be an asset.