Field Service Technician

The Role

Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self-reliance while traveling. The Field Service Technician is responsible for taking customers' stated concerns and quantifying those into actionable technical issues. Detailed reporting on the cause, root cause, and corrective actions will drive improved production quality and field fix development.

Exceptional customer service, knowledge of the complete vehicle, in addition to battery systems, is key to success in this position.

Responsibilities

• Diagnose, repair, and report on quality and design concerns on vehicles.
• Work in conjunction with company stakeholders such as design, engineering, as well as 3rd party partners.
• Demonstrates strong understanding of low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.
• In depth knowledge of basic electrical concepts, including the use of various volt-ohm meters.
• Exceptional knowledge of regular commercial truck mechanical systems (experience with motors and harness systems preferred)
• Provides professional customer facing support
• Complete training objectives as assigned by management.

Qualifications

• Proven aptitude for electrical systems, both high and low voltage.
• Associates Degree or Vocational Certificate in automotive service technology related discipline or relevant work experience 4+ years.
• ASE Certifications are a plus
• CDL class A or B preferred
• Must have valid Driver's License and clean driving record
• Strong understanding of Google Suite applications
• Be able to read and understand electrical schematics.
• Must be willing to travel as business needs require (typically 60-80% of the time), including overnight stays
• Must be able to work flexible hours including weekends, overtime, and holidays on occasion.

The salary range for this role is specific to the locations listed below and is the range Xos Inc. reasonably and in good faith expects to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, job-related knowledge, skillset, relevant education, qualifications, certifications, geographic location, and other business or organizational factors.

• California: $20.00 - $40.00/hour USD