Field Service Representative - San Francisco Bay

About the Role – You will:
- Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians.
- Handles launch of new buses and charging systems.
- Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to basic mechanical tools; communicate and document solutions to non-technical parties.
- Maintain detailed and timely paperwork and documentation for repairs and installations; manage field inventory of parts and tools.
- Monitors subcontractors work to ensure quality and timeliness of completion.
- Provides development input and continuous improvements to the team’s field service software and tools.

- Performs other duties as assigned by management.

 About Our Group:
- As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
- We strive to provide the highest level service and support to our clients each and every day.
- We work collaboratively to build strong relationships with our clients, partners, and own team.
- We treat each other with respect……and always try to have a little fun every day!
- This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations.
- You will report to the* Director, Field Service West and collaborate with other Proterra Powered and Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Greenville, SC and Los Angeles, CA.
**About You:*
- Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization; works independently with limited supervision.
- Customer-focused attitude, with high level of professionalism and discretion.
- Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
- Detail-oriented, resourceful and diligent.
- Strong time management and organizational skills.
- Sound judgment and problem-solving and analytical skills.
- Excellent English communication skills.
Your Experience Includes:
- 2+ years’ experience of directly related work.
- High School Diploma or equivalent.
- General knowledge of bus, automotive and/or other vehicle systems.
- Hands-on experience in either electrical, mechanical or other related filed service experience.
- Experience with electrical troubleshooting, mechanical troubleshooting, hands-on training and mentoring.
- Experience with interacting and communicating with customers.
- Good driving record demonstrating ability to safely operate company/customer vehicle.
- Commercial Driver’s License or ability to obtain
- Intermediate level computer proficiency (including Microsoft Applications)
- Physical Demands:
- May work various shifts as needed; may be requested to travel to different locations.
- Lifting up to 25 pounds and occasionally 50 pounds.
- Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.
- Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.
- Manual dexterity with occasional repetitive finger motion.
- Environmental Demands:
- Ability to work in manufacturing environment with extreme heat and cold conditions.
- Wear protective clothing or respiratory protective equipment.
- Works with irritant chemicals, gases, etc. 
You might also have:
- Associate’s Degree or higher in an applicable technical field.
- ASE or other certification.
Location: based in Greenville, SC (initial job training will be done in Greenville, SC and at other
              locations).
Travel: 50% - 80% travel local, out of state.
Benefits: We offer a full range of employee benefits for our regular full-time employees including: • Medical and dental insurance • Vision • 401K Plan