Driver Operations Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Operations Specialist, you will play a pivotal role in managing and optimizing Via’s driver recruitment operations in Germany. You will drive continuous improvement and collaborate closely with internal teams and external agencies to achieve hiring targets, maintain high driver satisfaction and retention, and ultimately enhance the overall customer experience for riders across Germany.

What You'll Do:

• Take responsibility and ownership of Via’s driver recruitment for the entire DACH market
• Work closely with our central supply planning teams to manage and coordinate hiring targets for each one of our services
• Manage staffing agencies towards hiring targets and funnel progress and hold them accountable to meet ambitions goals
• Own internal reporting of funnel progress and diligently manage stakeholders to ensure process efficiency and high conversion
• Coordinate on-site appointments with local field teams and oversee scheduling of driver onboarding and training
• Respond to driver candidate questions and coordinate appointment bookings along the recruitment process ensuring an excellent candidate experience
• Take responsibility for driver base data and ensure new hires meet our high compliance standards
• Diligently work with a broad interdisciplinary team to help scale operational processes, systems, and tools to drive rapid growth

Who You Are:

• Minimum of 1-4 years of experiences (including internships)
• Entrepreneurial attitude - you like to work independently and assume responsibility
• At least C1 level in German and advanced level of English
• A savvy and tactful communicator, you intuitively find the right tone and feel comfortable working with people at all levels and from a wide range of backgrounds
• A true team player, you enjoy working in an energetic team environment
• Experience recruiting high-volume roles or at high-growth companies is a plus

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.