Customer Service Executive

Requirements –
- Minimum 1-3 years in customer support and escalation
- Graduation is mandatory
- Job Location: Baner, Pune

Key Responsibilities:
- Creating ‘delight’ for the customer during the project life cycle
- Assisting with adherence to project timelines
- Conflict resolution
- Tracking customer experiences across online and offline channels
- Collaborating with the internal teams to enhance customer service and brand awareness
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on products and services offered
- Documenting processes and logging technical issues, as well as customer compliments and complaints.